Workers Spend Over 6 Hours Per Week 'Botsitting' AI

A Business Insider investigation reveals that workers are spending an average of 6.2 hours per week 'botsitting'—monitoring AI agents to correct errors, provide missing context, or re-prompt them when they stall. This hidden labor undermines productivity gains promised by AI. The phenomenon is most common in customer service, content generation, and data entry roles. Employees report burnout as they essentially do the work that AI was supposed to automate. Companies are noticing that the cost of human oversight often exceeds the savings from automation. The article suggests that companies need to redesign workflows rather than simply layering AI on top of existing processes.